Refund and Returns Policy

Thank you for shopping at Cover Collection (www.covercollecetion.com). We take pride in the quality of our waterproof mattress protectors and home textile products. Please review our policy regarding returns, refunds, and replacements carefully before placing an order.

1. Custom-Sized Orders

• No Returns or Refunds on Custom Sizes: If a product is custom-made to specific dimensions provided by the customer (such as custom mattress sizes, specific heights, or tailored furniture covers), it is not eligible for a return, refund, or exchange, provided that the delivered item matches the dimensions requested.
• Manufacturing Error & Replacement Guarantee: If there is a mistake on our part and the delivered custom item does not match the dimensions or specifications from your order, we will fix it. We will manufacture and ship a New Replacement Cover to you completely free of charge.

2. Standard Returns Window

• For eligible standard-sized items, customers have a period of 7 days from the delivery date to initiate a return request.

3. Refund Processing & Conditions

• Parcel Inspection Requirement: No refunds or replacements will be processed until the returned parcel is safely received and inspected at our facility.
• Item Condition: To qualify for a refund, the item must be completely unused, unwashed, free of stains or damage, and packed securely in its original packaging.
• Refund Method: Once the returned item passes inspection, your refund will be processed back to your original payment method (Credit/Debit Card or associated account) within 5 to 7 working days.

4. Contact Information

If you need to request a replacement or have questions about a return, please get in touch with our customer support team at:

• Email: support@covercollecetion.com